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Press Release

KFC AUSTRALIA MOVES TO DRIVE-THRU, PICK UP AND DELIVERY TO SUPPORT SOCIAL DISTANCING

March 18, 2020

Sydney, Australia, March 18, 2020-In light of COVID-19 initiatives introduced across the country, KFC Australia has announced it will voluntarily suspend in-restaurant dining facilities in Australia and only offer drive-thru, pickup and delivery. KFC has proactively made this decision to support social distancing in the community.

KFC AUSTRALIA MOVES TO DRIVE-THRU, PICK UP AND DELIVERY TO SUPPORT SOCIAL DISTANCING
KFC AUSTRALIA MOVES TO DRIVE-THRU, PICK UP AND DELIVERY TO SUPPORT SOCIAL DISTANCING

On top of KFC’s usual high safety standards, additional actions will be taken during these times by all restaurants including:

  • All team members will undergo compulsory COVID-19 training on increased safety measures and hygiene standards so we can continue to serve customers safely

  • Compulsory use of hand sanitizer after every cash transaction

  • Increased frequency of handwashing, above industry standard

  • Encouraging customers to use cashless payment options

  • Expanded restaurant health and hygiene procedures

  • Trialing a ‘kerbside service’ where restaurant team members will deliver click and collect orders to the carpark

Nikki Lawson, CEO KFC Australia and New Zealand said, “*The health and well-beingof our customers, team members and the community are the number one priority.***

We have been closely monitoring the COVID-19 situation and know that social distancing is key to minimizingthe spread of the disease which is why we’re making a few changes. While we’ve temporarily suspended eating-in at our restaurants, fans of KFC will still be able to come in to order, but only to pick-up and use drive-thru. Ordering through the KFC App and Delivery through our partners will be business as usual and are great options for convenient and contact free ordering.”

“For all of our restaurant teams, we’ve introduced a question (on our clock in system) that asks them if they have checked their temperature and if they feel ok to start their shift, and we’ll continue to communicate our health and safety measures with our teams and their parents /guardians to ensure their well-being.”

KFC thanks all Australians for helping to look after the community during these uncertain times.

ENDS

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© 2020 Yum! Ltd. All rights reserved. The KFC name, logos and similar signs are registered trademarks of Yum! Ltd.